Who We Are
Welcome to Solstics Stones, a premium provider of gemstones, jewelry, and exclusive handcrafted pieces. We value your privacy and are committed to protecting your personal data while providing you with a seamless shopping experience. This Privacy Policy explains how we collect, use, and protect your information when you visit our website https://solsticsstones.com.
1. Information We Collect
We collect personal and transactional data to process your orders and enhance your shopping experience.
a. Information You Provide:
- Name, email address, phone number, and shipping/billing addresses.
- Payment details (processed securely through third-party payment providers).
- Account registration details if you create an account with us.
- Messages and inquiries submitted via our website.
b. Automatically Collected Information: - Device Information: IP address, browser type, and operating system.
- Website Usage Data: Pages visited, time spent on pages, and interactions with products.
- Cookies & Tracking Technologies: To improve site performance and user experience.
2. Comments & Reviews
When visitors leave comments or product reviews on our website, we collect the information entered in the form, including the visitor’s IP address and browser details, to prevent spam.
If you use Gravatar, an anonymized string (hash) from your email may be sent to check if you have a profile picture. Once approved, your profile image may appear alongside your comment.
3. Media & Product Uploads
If you upload images to our website (e.g., custom orders, product reviews), ensure they do not contain embedded location data (EXIF GPS), as visitors can extract this data.
4. Cookies & Tracking Technologies
We use cookies to personalize your experience, remember preferences, and track analytics. - Essential Cookies: Required for website functionality (e.g., shopping cart, login).
- Analytics Cookies: Help us analyze customer behavior and improve our website.
- Marketing Cookies: Allow personalized promotions and targeted advertisements.
You can manage or disable cookies through your browser settings. However, disabling cookies may impact site functionality.
5. Embedded Content from Other Websites
Articles, product pages, and blogs may include embedded content (e.g., YouTube videos, social media posts). Embedded content behaves as if you visited the external website, which may collect data, use cookies, or track your interaction. We recommend reviewing the privacy policies of any third-party sites before interacting with embedded content.
6. How We Use Your Information
We use your information for the following purposes: - Order Processing & Delivery: Ensuring seamless transactions and shipping.
- Customer Support: Responding to inquiries, order issues, and support requests.
- Marketing & Promotions: Sending exclusive offers, newsletters, and updates (only with your consent).
- Fraud Prevention & Security: Protecting our website and customers from fraudulent activities. We do not sell or rent your personal data.
7. Who We Share Your Data With
We only share your data with trusted third-party providers who assist in processing transactions, shipping orders, or improving our services. These include: - Payment Processors: Secure third-party services handle payments; we do not store your card details.
Shipping Partners: Courier services to deliver your orders. - Marketing Platforms: If you opt into email promotions. Security & Fraud
- Prevention Services: To keep your data safe.
Legal Compliance: We may disclose personal data if required by law or to protect our business.
8. How Long We Retain Your Data Order & Account - Data: Retained as long as your account is active or as required by law for tax and legal obligations.
- Comments & Reviews: Retained indefinitely for record-keeping.
- Marketing Preferences: Stored until you opt out.
You may request deletion of your data at any time.
9. Your Rights Over Your Data
Under data protection laws, you have the following rights: - Access: Request a copy of the personal data we hold.
- Correction: Request corrections to incorrect or incomplete data.
- Deletion: Ask us to delete your data (except for legal obligations).
- Marketing Opt-Out: Unsubscribe from promotional emails.
To exercise these rights, contact us at contact@solsticsstones.com.
10. Where Your Data Is Sent - Comments and form submissions may be checked through an automated spam detection service.
- International customers should note that data may be processed outside their country based on operational needs.
11. Data Security
We implement security measures to protect your personal data, including encryption, secure payment gateways, and restricted access to sensitive information.
However, no online transmission is 100% secure. While we take every precaution, we advise customers to use strong passwords and avoid sharing login details.
12. Changes to This Privacy Policy
We may update this policy periodically to reflect legal or business changes. Updates will be posted on this page, and significant changes may be communicated via email. Last Updated: 23/04/2025
Contact Us
If you have any questions regarding this Privacy Policy, please contact us: - Email: contact@solsticsstones.com
- Website: https://solsticsstones.com